⭐☆☆☆☆
I booked and PREPAID my anniversary stay through Booking.com for over $860 and what should have been a special weekend turned into one of the most stressful hotel experiences I’ve ever had.
At check-in, I was told all I needed was $100 for incidentals. Fine.
Then the next night, my boyfriend and I were LOCKED OUT of our room because the hotel claimed Booking.com had “canceled” my reservation and hadn’t paid them.
How does that happen AFTER a guest has prepaid, checked in, and is actively staying in the room?
Instead of resolving it internally like professionals, hotel staff allowed it to escalate to the point that paying guests were locked out and embarrassed.
To make matters worse, my card was then charged an additional $424, another $1 charge, and then at checkout I was told I owed ANOTHER $48 “destination fee.”
After already paying over $400 a night with taxes and fees.
The most frustrating part was the lack of ownership and care. No urgency. No accountability. No real apology. Just more requests for money.
If your hotel works with third-party booking platforms, it is YOUR responsibility to have procedures in place before locking guests out of rooms they already paid for.
The room itself was fine, but customer service and management completely ruined the experience.
Be careful booking here and monitor your bank account closely.
