Booked at Le Meridian for a work conference then was told by Marriot they couldn't accommodate my stay but could move me here.
Told me they would give 1000 points - considering being separated from all my coworkers and having to either walk alone or pay for transportation felt like a free night would have been more appropriate.
Anyways once I got the new reservation for AC I logged into my marriot account and made a request for a room with a tub since this hotel didn't have a hot tub (like La Meridian which is why I booked it) and I have back pain from a car accident.
Got to my room - of course, its a room with a shower. Went down stairs to grab some NyQuil since now on top of being inconvenienced was also experiencing some pain and was ready to just sleep ... Was told there was no water available to purchase or in the lobby like most hotels - options were soda, milk, or some late night coffee.
The room had a nice view and I appreciated that it was downtown/close to everything but my experience was it's a high class hotel that can't honor simple requests or provide basic necessities.
Follow Up: Just don't stay here lol. Filled out a tax exempt form upon check in, day of check out got a receipt with taxes. Went downstairs at 6 am no attendant showed up for an hour. Filled out a second tax exempt form with breakfast attendant and took a picture this time. Got an updated invoice later that day .... With taxes.
Now officially the worst service I have ever received at Marriott - I let their corporate know since I am now having to work with them to correct my bill. Idk how simple tasks are so difficult for this place. Terrible!
