06/24/24 -
This is a beautiful newer hotel (Nov. 2023) by the Kimball Art Museum. The staff have been attentive, kind and wonderful. The food in the restaurant, lunch time was good. My only thought process is that they might add a few more items to the menu for dietary diversity (like I needed).
The rooms are beautiful, comfortable and relaxing. Exception: TV AND NO frig. It is dumbfounding that in 2024 they would not put Smart TVs in the rooms. So no access to any of your apps you like to watch or access for like meetings or zoom or something like that. Total FAIL. I did find out that they could loosen up the TVs some so you could connect via HDMI cord and USB. 🙄🤔
The phone wasn't working in my room at all I had to do everything via my cell phone in calling the front desk. They were very attentive and great at helping me order room service, adding an extra day, reservations or anything I needed (Thank you Abby and the other front desk people over this last weekend. Landon in Engineering).
Found out that the phones are all connected through a cloud service. Therefore, it is digital based and the hotel may need 3rd party to fix. Maybe still working out the glitches on that. Sometimes analog isn't bad.
There's a drawer with the drinks in it but 🚫 refrigerator. That is also dumbbounding. Who wants warm white wine?! 😳
All in all it's a fantastic hotel except for those 2 dumbfounding FAILS. I hope they choose to correct these issues so other guests can avoid what I had to go through.
We will definitely be returning and staying longer. It is a fantastic hotel and the area is excellent to eat and explore.